Cancellation Policy

Coastal Aesthetics and Wellbeing is a busy clinic and continues to grow. We appreciate you taking the time to familiarise yourself with our cancellation policy.

Many of our treatments require a deposit and this will be evident when you book online or will be discussed when booked through our clinic. 

• You can cancel your appointment for any reason up to 24 hours before. Your deposit will be refunded no questions asked, please just email the clinic or call us to cancel. (It's best to not leave voicemails as these can get missed)

• You'll receive an acknowledgement email reply and the refund will be processed back to the card that you used to book in. Please be aware that this can take 5-10 working days and we cannot refund your booking fee to another card or transfer it to a bank account.

• If you cancel within 24 hours, your booking fee will be forfeited.

• If you are sick, have a family emergency or similar, please let us know asap and in this circumstance we will try to move your appointment to another time if we have slots available. Please note that we cannot move other patients to accommodate you if you have missed an appointment due to illness or an emergency.

Thankyou for your cooperation and we look forward to seeing you at our clinic